My work at Synthflow AI, a Berlin - Germany based company was to create AI text agents that could be easily used by no-code developers to embed AI agents in their websites. The focus was on 2 main areas: customer support and sales.
In order to achieve this, we had to create a massive data pipeline to receive the companies data in different file formats like pdf, csv, docx and more. We also had to create integrations with tools airtable, notion and website crawlers to also receive data from platforms.
We had to create a retrieval augmented generation (RAG) pipeline using advanced techniques to provide the right content to the large language model so it could generate the right response.
The AI agent also had access to tools such as csv analysis, google search, airtable, gmail and linkedin scraper in case the user wanted to expand the search for more information.
The AI agents from synthflow became pretty popular in the no-code community and they are used by more than 1000 users.
We also created a B2B voice agent at synthflow to handle outbound sales calls and inbound customer support calls in real-time. You can check the work in the following article for more details about it. In case you want to check the other projects that I worked, please check my projects in healthcare, flights and education industry.